Effective Date: 09-06-2025

At Zeh, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our website www.zeh.ae or communicate with us via WhatsApp, Instagram, or email.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal data:

• Contact Information: Name, phone number, email address, delivery address.
• Order Details: Product selections, custom sizing, payment information (processed via secure gateways).
• Communication History: Messages via WhatsApp, Instagram, email, or our contact forms.
• Technical Data: IP address, device type, browser type, and usage data (collected via cookies or analytics tools).

2. How We Use Your Information

We use your personal data to:

• Process and fulfill orders
• Provide customer support
• Customize and improve your shopping experience
• Communicate important updates, promotions, or product launches
• Ensure compliance with legal and regulatory requirements under UAE law

3. Sharing Your Data

We do not sell your personal data. However, we may share your information with:

• Delivery partners (e.g., couriers) to ship your order
• Payment processors to complete your transaction
• Service providers who help maintain our website or support customer service
• Government authorities, if legally required

All third-party partners are expected to handle your data in compliance with data protection laws.

4. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with UAE legal and accounting obligations
• Resolve disputes or enforce our terms

5. Your Rights

Under UAE privacy laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent at any time
• Request deletion of your data, unless required to retain it by law

You may exercise these rights by contacting us directly (details below).

6. Cookies and Analytics

We may use cookies or analytics tools (e.g., Google Analytics) to improve your experience on our website. These help us understand user behavior and improve our services, but do not collect personally identifiable information unless voluntarily provided.

You can manage cookie preferences through your browser settings.

7. Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure payment gateways, and restricted access to sensitive information.

However, no system is 100% secure. By using our services, you acknowledge this risk and agree to use the platform at your own discretion.

8. International Data Transfers

If you are located outside the UAE and interact with Zeh, your data may be transferred to, stored, and processed in the UAE. We ensure any such transfers comply with applicable privacy regulations.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in law or business practices. All changes will be posted on this page with the updated effective date. Continued use of the website constitutes acceptance of any updates.

10. Contact Us

If you have questions, concerns, or wish to access or update your data, please contact us:

Email: hello@zeh.ae
WhatsApp: +971 50 863 7425
Instagram: @zeh.dxb